Refund policy

Returns accepted within 14 days of delivery

Tea must be unopened, unused, and in its original sealed packaging

Opened tea products are not returnable for health and safety reasons

Damaged, incorrect, or defective orders should be reported within 3 days of delivery, with pictures

Customers pay return shipping unless the item arrived damaged or incorrect

Sale items and gift cards are final sale

After Shopify inserts the template, replace its eligibility section with wording like this:

We accept return requests within 14 days of delivery. To qualify for a return, your item must be unopened, unused, and in its original sealed packaging. Because our teas are consumable products, opened packages cannot be returned.

Please inspect your order when it arrives and contact us within 3 days if an item is damaged, defective, or incorrect. Include your order number and clear photographs so we can review the issue.

Customers are responsible for return-shipping costs unless the order arrived damaged or incorrect. Original shipping charges are nonrefundable. Sale items and gift cards are final sale.

To request a return or report a damaged or incorrect order, contact us at support@aseandrootbotanicals.com with your order number and photos, when applicable.